Stars in All Sizes, Mercedes-Benz Malaysia Dealer of the Year Awards 2018 Recognise Competitive Edge of Diverse Dealer Partners.

• Mercedes-Benz Malaysia introduces new category in Dealer of the Year Awards; Most Improved Dealer. 
• Unique strengths of smaller and bigger Mercedes-Benz dealers across network in Malaysia uphold Best Customer Experience and sustain brand’s number one position.
• Dealers create a healthy competitive environment in the Malaysian premium automotive segment and provide greater options for customers.  

Johor Bahru, 29 March 2019 – Healthy competition is good for the industry and for customers. Embodying this philosophy, the Mercedes-Benz Malaysia Dealer of the Year Awards returned for second year. The prize giving ceremony that took place earlier this month saw representatives from nine dealer groups of varying sizes and capacities gather to honour excellence within the Mercedes-Benz network across Malaysia.

This year, Mercedes-Benz Malaysia introduced a new category namely the Most Improved Dealer to the six existing awards, i.e., Best Performance in Sales, Best Performance Customer Services, Best Performance in Customer Satisfaction Index (CSI) and Customer Loyalty Index (CLI), Best Performance in Business Excellence, Best Performance in Financial Services, and the ultimate – The Dealer of the Year 2018. Held at the Renaissance Hotel in Johor Bahru, the awards proved to be fair game for all 35 authorised dealers from nine dealer groups vying for recognition following a successful 2018.

Highlighting the exceptional performance of its dealer partners, Mercedes-Benz Malaysia, President and CEO, Dr Claus Weidner, said, “These exceptional accomplishments are attributed by Putting our Customers at the Centre of our Activities. Automotive excellence goes beyond the vehicle. It includes the entire customer journey and we are very grateful for our dealer partners, who have given us the dedication and passion to meet the needs of our esteemed Mercedes-Benz customers.”

“Mercedes-Benz brand stands for more than simple quantity. Our mere presence is simply the beginning, beyond this, is the excellent service and customer care that you offer to potential and existing customers of Mercedes-Benz – striving to offer no less than the Best Customer Experience.  Looking ahead, we look forward to continue exciting the market by pushing the boundaries in automotive excellence and innovation,” concluded Dr Weidner.

List of winners is as follows:

Most Improved:

• Champion – NZ Wheels Klang

• 1^st Runner Up - Cycle & Carriage Bintang Cheras

• 2^nd Runner Up – NZ Wheels Bangsar 

• Champion – Hap Seng Star Bukit Tinggi

• 1^st Runner Up - Cycle & Carriage Bintang Cheras

• 2^nd Runner Up – NZ Wheels Johor Bahru

• Champion – Hap Seng Star Kota Kinabalu

• 1^st Runner Up - Cycle & Carriage Bintang (North), Juru/Bukit Tengah

• 2^nd Runner Up – Cycle & Carriage Bintang Perak

• Champion – Hap Seng Star Balakong

• 1^st Runner Up- Hap Seng Star Kinrara

• 2^nd Runner Up – Cycle & Carriage Bintang Glenmarie

• Champion – Hap Seng Star Bukit Tinggi

• 1^st Runner Up- Hap Seng Star Jalan Ipoh

• 2^nd Runner Up – Hap Seng Star Balakong

• Champion – Hap Seng Star Kota Kinabalu

• 1^st Runner Up- Hap Seng Star Bukit Tinggi

• 2^nd Runner Up – Hap Seng Star Kuching

• Champion – Hap Seng Star Kota Kinabalu

• 1^st Runner Up- Hap Seng Star Bukit Tinggi

• 2^nd Runner Up – Hap Seng Star Kinrara

Best Performance in Financial Services 

Best Performance in Business Excellence

Best Performance in Customer Services

Best Performance in Sales

Best Performance in CSI & CLI

Dealer of the Year

About Mercedes-Benz Malaysia 

Mercedes-Benz has a long and rich heritage in Malaysia, dating way back to the beginning of the 20th century. As the inventor of the automobile in 1886, Mercedes-Benz has indelibly stamped its credentials as the benchmark for quality while trailblazing the many firsts in automotive technology with a long list from the first diesel production car, safety passenger cell, crumple zone, seat belts, ABS to airbags. In Malaysia, Mercedes-Benz delivered its first vehicle in 1905.

Mercedes-Benz Malaysia Sdn Bhd, a joint venture between Daimler AG and Cycle & Carriage Bintang, was formed on 1 January 2003. Mercedes-Benz Malaysia currently employs over 450 employees with its administrative and sales office located at Wisma Mercedes-Benz in Puchong whilst its production plant is located at Pekan, Pahang.

Mercedes-Benz Malaysia manages the import, assembly and wholesale distribution of Mercedes-Benz vehicles and spare parts alongside customer services as well as software development for global sales solutions. It also provides automotive apprentice training following the successful German model. The retail network of Mercedes-Benz Malaysia is represented by 35 authorised dealers from nine dealer groups for the Mercedes-Benz brand.

The emphasis placed on network development is a global initiative by Daimler AG in line with its brand philosophy to create a uniform worldwide brand that provides Mercedes-Benz customers with superb quality services.

Mercedes-Benz has along the value chain invested more than MYR 1 billion in the production, sales, aftersales and distribution of Mercedes-Benz vehicles in Malaysia to date.